ScaleNova Master Sales, CRM & Client Success Operations

This master course equips ScaleNova sales representatives, CRM coordinators, and client success managers with the elite enterprise methodology required to identify, qualify, close, and retain high-value corporate clients for ScaleNova Systems Pvt. Ltd.

Curriculum Highlights

• ScaleNova Enterprise Offerings & Boundaries: Modern Business OS implementations, tiered subscription models, and service boundaries.
• Lead Generation & Ingestion: Managing multi-channel lead ingestion into Frappe CRM with automated attribution.
• Frappe CRM Pipeline Lifecycle: Moving leads from Open to Qualified, Opportunity, Quotation, and Closed-Won.
• The 6-Step Discovery Call Playbook: Running diagnostic discovery sessions using BANT and MEDDIC frameworks.
• Commercial Proposals & SOW Creation: Structuring bulletproof Scope of Work documents and milestone payment schedules.
• Implementation Handover & UAT: Flawless transition from Sales to the Tech Implementation Team.
• Client Success & Retention Governance: SLA monitoring, proactive QBRs, and churn prevention.

Audience: Sales, CRM & Client Success Staff | Chapters: 7 Comprehensive Modules | Certification: Mandatory for Commercial Teams